Privacy Policy

This Privacy Policy describes how Mindful Ink collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We provide a mindful journaling and reflective writing course designed to support your daily self-awareness through writing practice in Waterford.

Who We Are

We are the data controller responsible for processing your personal information. Our course platform is designed to help you develop a consistent writing practice that supports personal reflection and mindfulness. We take our responsibility to protect your data seriously and comply with all applicable data protection regulations.

Information We Collect

We collect personal information in several ways:

Registration data: name, email address, and contact details when you enroll in our course
Course participation data: journal entries, writing submissions, and progress tracking
Technical data: IP address, device type, browser information, and usage patterns
Communication data: messages, feedback, and support requests
Cookies and similar technologies: to enhance your browsing experience and track site analytics

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: when you provide explicit permission, such as subscribing to our newsletter or course enrollment
Contractual necessity: to deliver our journaling course and services to you
Legitimate interest: to improve our services, conduct analytics, and maintain site security
Legal obligation: to comply with laws and regulations applicable in Ireland

How We Use Your Information

We use your personal information for specific purposes that support our service delivery and business operations:

Delivering course content and tracking your progress through the mindful journaling program
Personalizing your experience and providing relevant writing prompts and reflective exercises
Communicating with you about course updates, improvements, and new offerings
Analyzing site usage to improve our platform’s functionality and user experience
Maintaining security and preventing fraudulent activity
Fulfilling legal and regulatory obligations

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

Course enrollment data and journal entries: retained for the duration of your course enrollment plus 24 months for historical reference and support purposes
Contact form submissions and support messages: retained for up to 24 months after your last interaction with us
Analytics and usage data: retained for up to 12 months to analyze trends and improve our services
Server logs and technical data: retained for up to 12 months for security and troubleshooting purposes
Marketing and newsletter data: retained until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your information. If you request deletion earlier, we will comply within 30 days except where legal obligations require retention.

Your Rights

You have important rights regarding your personal information under Irish and EU data protection law:

Right of access: request a copy of the personal data we hold about you
Right to rectification: correct inaccurate or incomplete information
Right to erasure: request deletion of your data in certain circumstances
Right to restrict processing: limit how we use your information
Right to data portability: receive your data in a portable format
Right to object: oppose processing of your data for certain purposes
Right to withdraw consent: revoke any consent you have given us at any time

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, understand how you use our platform, and improve our services. We use both essential cookies (required for basic functionality) and analytics cookies (to track usage patterns and optimize performance).

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect your ability to use some features of our platform. For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, and loss. Our security practices include encryption of sensitive data, secure server infrastructure, regular security audits, and staff training on data protection. However, no security system is entirely risk-free, and we cannot guarantee absolute protection.

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC), which is the supervisory authority for data protection in Ireland. You can contact the DPC through their website or by post at their registered address. This right exists without prejudice to your right to pursue other remedies.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services following such updates constitutes your acceptance of the revised Privacy Policy.